Legal & Notices

Company details

Registered name	Smartoffer-Nz Ltd
NZBN	9429047654321
Registered office	22 Kauri Road, Mount Eden, Auckland 1024
Email (legal)	legal@smartoffer-nz.info
Telephone	+64217394560
Governing law	New Zealand

Contact Terms

Terms of Service

Smartoffer-Nz provides digital content services including content strategy, copywriting, video production and social media content. Service descriptions are contained in our separate proposal and invoice documents; these Terms supplement those documents.

Payment terms are set out in each invoice. Overdue payments may incur interest and service suspension. Refunds are provided according to the refund policy below and as required by New Zealand consumer law.

Except to the extent required by law (including the Consumer Guarantees Act and Fair Trading Act), Smartoffer-Nz's liability for any loss or damage is limited to the fees paid for the relevant services. We do not exclude liability for death or personal injury caused by our negligence where applicable.

Consumer rights (New Zealand)

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, consumers in New Zealand have certain non-excludable rights for goods and services. These include guarantees that services will be carried out with reasonable care and skill and that products will be of acceptable quality.

We will remedy faults in our services where they fall within CGA obligations.
Where a refund or remedy is required by law, we will comply promptly.
These statutory rights are in addition to any contractual rights you may have.

Intellectual Property & Reporting Infringement

All content we produce remains subject to our agreements. Where third-party content is used, appropriate licences will be obtained. If you believe your intellectual property has been used without permission, you may submit a formal notice below (see "Notices").

Legal team

legal@smartoffer-nz.info

22 Kauri Road, Mount Eden

Notice requirements

Include identification of the work, location (URL), statement of ownership, contact details and a signed statement that the information is accurate.

Submit a legal notice (IP / Takedown / Complaint)

We will acknowledge receipt within 5 business days. For urgent matters call +64217394560.

Refunds & Remedies

Our refund policy follows New Zealand consumer law. If services are defective or not provided with reasonable care and skill, we will offer remedies which may include re-performance or refund. Complaints should be made promptly and we will seek to resolve them within a reasonable time.

Claims period

Notify us as soon as practicable; specific timeframes depend on the service.

Process

Assessment, proposed remedy, implementation or refund where appropriate.

Escalation

If unresolved, parties may agree to mediation or arbitration in New Zealand.

Dispute Resolution

We aim to resolve complaints quickly and fairly. If a dispute cannot be resolved directly, parties may refer to mediation or arbitration in Auckland, New Zealand. Nothing in these procedures limits any party's right to seek urgent injunctive relief from the courts.

Contact support Submit notice